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Refund & Cancellation Policy
Pigment Lab Academy – Cancellations & Refunds
- Cancellation by Students
- Please note that all courses are non-refundable once enrolment has been confirmed.
- Failure to Attend
- If a student does not attend their scheduled training or does not complete their course, the booking will be cancelled.
- All fees paid will be retained and are non-refundable.
- Late Notice Amendments & Cancellation Fees
- Any changes requested within 14 days of the training date will incur a £250 Late Notice Amendment Fee to keep your training space active.
- If this fee is not paid, the training will be cancelled and all paid fees will be retained.
- Cancellation by Pigment Lab Academy
- We always aim to run training as scheduled.
- However, in rare cases where we need to cancel, reschedule, or adjust a session, we will give at least 14 days notice whenever possible.
- Pigment Lab is not responsible for any additional student costs related to schedule changes (travel, accommodation, etc.).
- Promotional Bundles
- Discounted or promotional bundles are non-refundable once any part of the bundle has been accessed, started, or completed.
- Reassessment Fee
- If a student misses their pre-agreed assessment exam date, a £250 reassessment fee will be required to book a new slot.
- This fee covers assessor time, administration, and resource allocation. Missing an assessment without notice may also delay certification.
- To avoid extra charges, please give us at least 14 days notice if you need to reschedule.
- We understand life can happen — in genuine medical or emergency situations, we may make an exception if valid documentation is provided.
- By booking an assessment, you agree to these conditions.
- Failed to Attend Exam Fee
- If a student does not attend their pre-agreed theory exam, a £250 rescheduling fee will apply.
- This allows us to fairly manage exam resources and administration.
- To avoid this charge, students must provide a minimum of 14 days notice if they need to move their exam.
- Exceptions may be made for medical emergencies with supporting proof.
- By booking your course, you accept these terms.
- Non-Attendance & Rescheduling Limits
- If a student does not attend their scheduled training day without notifying us, the booking becomes non-refundable.
- Rescheduling is allowed once, free of charge, as long as:
- You give at least 14 days’ notice
- We have availability for your new date
- If a reschedule request is made due to non-attendance, it must be approved by Pigment Lab Academy.
- Any new training date must be booked within 12 months of the original course date.
- Learners who do not attend or reschedule within this 12 months period will be withdrawn from the program and all course fees will be forfeited.
- Maximum Time Allowed to Complete Your Training
- All students must complete their training and assessments within 12 months of their original enrolment date.
- If more time is needed, an extension may be granted at our discretion and must be agreed in writing.
- If a student does not complete their course within the 12-month timeframe, and no extension has been approved, they will be withdrawn from the programme and all course fees will be forfeited.
