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Terms and Conditions
These Terms and Conditions are an essential part of the contract between the School (Beauty space clinic Limited Beauty Space Clinic Limited trading as Pibment.lab Academy is registered with Companies House at 15 Court Avenue, Coulsdon, CR5 1HG in England & Wales. Company number 14399558.) and the Student.
It is essential that the Student reads and understands and acknowledges the importance of these Terms and Conditions. Failure to adhere to these Terms and Conditions will be treated as a material breach of the contract between the School and the Student. Once a course has been booked, these Terms and Conditions form part of the contract between the School and the Student and may not be changed without the express written agreement of the School’s Managing Director.
Changes to These Terms
Pigment.lab reserves the right to update or modify these Terms and Conditions at any time to reflect changes in our services, policies, or legal requirements.
Any updates will be published on this page. Where appropriate, we may also notify you via email or through our website.
Changes will take effect immediately upon publication, unless otherwise stated.
By continuing to use our services, book treatments, or enrol in training after any updates, you agree to be bound by the revised Terms and Conditions.
Copyright & Intellectual Property
All course materials, educational content, manuals, digital resources, videos, images, and any other training assets provided by Pigment.Lab (including content delivered online, in print, or during in-person training) are the sole intellectual property of Pigment.Lab.
All rights are strictly reserved.
You may not copy, reproduce, distribute, share, upload, record, publish, or adapt any Pigment.Lab materials in any form without our prior written consent. This includes, but is not limited to:
Your enrolment grants you a personal, non-transferable licence to use the materials solely for your own learning and professional development.
This licence does not permit you to reproduce or share the content with third parties.
Pigment.Lab reserves the right to pursue legal remedies if any of our content is used, distributed, or disclosed without consent.
Training Delivery Methods
1. In-Person Training
Fees and Payments
A non-refundable deposit is required to secure your course date and training place.
ForCPD courses, the deposit is £250.
For VTCT courses, the deposit is £500, which includes the awarding body registration fee. Pigment.lab Academy is required to register all VTCT students with the relevant awarding organisation during onboarding, and this fee is paid externally on your behalf.
All deposits and registration fees are strictly non-refundable and non-transferable under any circumstances.
Deposits are used solely to reserve your place on the course.
Full payment or confirmed finance arrangements must be completed prior to your course start date as follows:
All course fees become non-refundable after these deadlines, as training spaces, models, materials, and tutor time will have been allocated.
Course materials, kits, and manuals will only be ordered and provided once full payment has been received.
Any amendments to your booking made within 14 days of your course start date will incur a £250 fee per change.
Pigment.lab Academy – Cancellations & Refunds
1. Cancellation by Students
Please note that all courses are non-refundable once enrolment has been confirmed.
2. Failure to Attend
If a student does not attend their scheduled training or does not complete their course, the booking will be cancelled.
All fees paid will be retained and are non-refundable.
3. Late Notice Amendments & Cancellation Fees
Any changes requested within 14 days of the training date will incur a £250 Late Notice Amendment Fee to keep your training space active.
If this fee is not paid, the training will be cancelled and all paid fees will be retained.
4. Cancellation by Pigment.lab Academy
We always aim to run training as scheduled.
However, in rare cases where we need to cancel, reschedule, or adjust a session, we will give at least 14 days notice whenever possible.
Pigment.lab is not responsible for any additional student costs related to schedule changes (travel, accommodation, etc.).
5. Promotional Bundles
Discounted or promotional bundles are non-refundable once any part of the bundle has been accessed, started, or completed.
6. Reassessment Fee
If a student misses their pre-agreed assessment exam date, a £250 reassessment fee will be required to book a new slot.
This fee covers assessor time, administration, and resource allocation. Missing an assessment without notice may also delay certification.
To avoid extra charges, please give us at least 14 days notice if you need to reschedule.
We understand life can happen — in genuine medical or emergency situations, we may make an exception if valid documentation is provided.
By booking an assessment, you agree to these conditions.
7. Failed to Attend Exam Fee
If a student does not attend their pre-agreed theory exam, a £250 rescheduling fee will apply.
This allows us to fairly manage exam resources and administration.
To avoid this charge, students must provide a minimum of 14 days notice if they need to move their exam.
Exceptions may be made for medical emergencies with supporting proof.
By booking your course, you accept these terms.
8. Non-Attendance & Rescheduling Limits
If a student does not attend their scheduled training day without notifying us, the booking becomes non-refundable.
Rescheduling is allowed once, free of charge, as long as:
Any new training date must be booked within 12 months of the original course date.
Learners who do not attend or reschedule within this 12 months period will be withdrawn from the program and all course fees will be forfeited.
9. Maximum Time Allowed to Complete Your Training
All students must complete their training and assessments within 12 months of their original enrolment date.
If more time is needed, an extension may be granted at our discretion and must be agreed in writing.
If a student does not complete their course within the 12-month timeframe, and no extension has been approved, they will be withdrawn from the programme and all course fees will be forfeited.
Learner Breaks / Extensions
Breaks may be approved in genuine circumstances and will always include a clear return-to-study date.
During any approved break, students must:
10. Accessing Online Content
The moment a student accesses any online content — videos, manuals, learning materials, assessments, or pre-study resources — the course is considered activated, and from that point, fees become strictly non-refundable.
Switching Courses / Transfers
Students may request to switch to a different course; however, approval is entirely at our discretion.
Additional admin or rescheduling fees may apply.
Transfers must be completed within 6 months of the original enrolment date and depend on availability.
11. Documentation & ID Requirements
Students are responsible for submitting all required documents — including ID, previous qualifications, case studies, patch tests, or any other requested paperwork — by the deadlines provided.
If required documents or case studies are not submitted within the agreed timeframe, the student may be removed from the programme, and no refunds will be issued.
12. Removal From Programme – Professional Conduct
To maintain a safe and respectful learning environment, Pigment.lab Academy reserves the right to withdraw a student without refund if they:
13. No Refunds After Accessing Course or Materials
Refunds cannot be offered once any of the following has occurred:
14. Price Changes
Course prices may change at any time.
If a student requests to reschedule to a later date and the updated course price is higher, they may be required to pay the price difference.
15. Exceptional Circumstances
In rare situations where a student requests an exception to our policies, Pigment.lab may consider this at our sole discretion.
Valid supporting evidence (such as medical documentation) must be provided for any exception to be reviewed.
Amendments to Training
Pigment.lab Academy may occasionally need to cancel, adjust, or reschedule onsite training sessions.
Where possible, we will provide students with a minimum of 14 days notice.
In unforeseen or urgent circumstances, shorter notice may be necessary — however, we will always explore all alternative options before doing so.
Pigment.lab Academy cannot accept responsibility for any additional costs incurred by students due to schedule changes, travel, accommodation, or any other related expenses.
Certificates
Once your CPD training is successfully completed, you will receive your accredited certificate within 3 working days.
Certificates are issued digitally in PDF format and will be emailed directly to the email address registered on your student account.
All online course purchases include an accredited e-certificate upon successful completion.
If you would like a printed hard-copy certificate in addition to your digital one, this can be purchased for £9.99.
To request a printed certificate, simply email us at hello@pigmentlab.co.uk.
Models for Assessment
All Students will be required to practice on other students unless models are required for the practical assessment which will then be the responsibility of the Student to bring along but will be specified by the School.
For practical assessments, each student is responsible for arranging their own model.
While we may occasionally have a model list available, we cannot guarantee model availability for every assessment.
Your model can be a friend or family member, and their treatment will be complimentary.
Securing your model in advance ensures your assessment runs smoothly and on schedule.
Course Kits
Some of our courses include a starter kit, while others offer it as an optional paid add-on.
Each course page clearly states whether a kit is included.
Name Change on Certificates
We can update the name on your certificate up until your course has been completed and your certificate has been issued.
Once the certificate is finalised, name changes cannot be made.
International Students
Training and licensing requirements differ from country to country.
It is the responsibility of each student to confirm the regulations, insurance criteria, and professional standards needed to practice in their own country.
Pigment.lab Academy cannot be held liable for any regional requirements, licensing restrictions, or insurance limitations outside the UK.
Insurance
Once qualified, students are required to obtain their own professional insurance before performing treatments on clients.
Pigment.lab Academy can recommend reputable insurance providers; however, we cannot be held responsible if a student is unable to obtain insurance for any reason.
Online Training – Terms & Conditions
All fees for online-only courses — including course costs and administrative fees — become strictly non-refundableonce the online training has been purchased or accessed in any way.
This includes:
Training Packages – Amendments
Training packages may include multiple courses. From the date of purchase, students have 12 months to complete all courses included in their package.
Non-Compliance & Additional Fees
To maintain a professional and hygienic training environment, students must attend in the correct uniform.
If a student arrives without appropriate attire, they may be refused entry and asked to return once dressed correctly.
If the student is unable to return the same day, their session may be rescheduled and will incur a £250 administration fee.
Pigment.lab Academy reserves the right to refuse entry for any uniform or hygiene non-compliance to uphold the standards expected in a clinical and training setting.
By enrolling, students confirm they understand and agree to these requirements.
Model Information
Pigment.lab occasionally offers discounted model treatments to support training days and provide students with essential hands-on experience.
Model Appointment / Student Work Disclaimer
Model bookings are accepted under the following conditions:
Treatments may be performed by a student under full tutor supervision, or by a tutor, depending on the needs of the training session.
Model bookings are not guaranteed. Availability depends on training schedules and student requirements.
All model bookings are provisional until confirmed by a member of the Pigment.lab team.
Appointment dates and times may need to change to align with training needs.
We will always aim to provide notice where possible.
Pigment.lab Academy reserves the right to cancel or amend model bookings where required for training, operational, or safety reasons.
By booking a model appointment at Pigment.lab, you agree and understand that model fees are non-refundable, unless the session is cancelled by Pigment.lab Academy.
If a model does not attend their scheduled appointment, the booking will be cancelled and all fees paid will be forfeited.
All models must be 18 years of age or older to participate in model treatments.
All models must consent to Pigment.lab Academy capturing photos, videos, and digital media during their treatment. This content may be used for training, educational, advertising, and marketing purposes across digital and printed platforms, including social media and websites.
Pigment.lab Academy will handle all media and personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
CCTV is in operation on the premises for safety, training supervision, and dispute resolution purposes. CCTV footage may be used where necessary in relation to complaints, disputes, or legal matters.
Training needs always take priority when scheduling model appointments.
Results are not guaranteed and may differ from full-price treatments performed by a qualified permanent makeup artist.
Minor asymmetry, colour variation, incomplete pigment retention, or other imperfections are not considered a fault.
The model voluntarily accepts to undergo this procedure, knowing that it is part of a training process.
The procedure may require additional correction or enhancement by a qualified professional at the model’s own discretion and cost.
The model accepts that permanent makeup is an artistic procedure, not an exact science, and results may vary depending on individual skin type, healing process, lifestyle, and aftercare.
Personal Belongings
Clients, students, and models are responsible for the safety of their personal belongings while on the premises.
Pigment.lab Academy provides lockers where available for the temporary storage of personal items. Any items placed outside designated storage areas are left at the owner's own risk.
Pigment.lab Academy accepts no responsibility for loss, theft, or damage to personal belongings brought onto the premises, including but not limited to bags, phones, jewellery, cash, or clothing.
Clients, students, and models are advised not to bring valuables to their appointment or training session.
Risks and Complications
The model acknowledges that complications are possible, particularly if pre- or post-care instructions are not followed. Possible risks include, but are not limited to:
The model understands that results vary and no guarantee is made regarding the final healed appearance.
The initial session includes only the first treatment. A follow-up or touch-up session is a separate procedure and must be booked and paid for independently.
Touch-ups or corrections are not included in the initial treatment unless explicitly agreed in writing.
Healed results appear softer and lighter, typically 30–40 days after the procedure.
A minimum downtime of two (2) weeks is required post-treatment. During this period, the model agrees to avoid cosmetic treatments, active skincare, excessive exercise, saunas, sun exposure, or any activity that may interfere with proper healing.
Pigment.lab and its trainers will exercise reasonable care, hygiene standards, and professional supervision during the treatment.
However, variations in aesthetic outcome, pigment retention, or healed results are not considered a breach of duty of care.
Pigment.lab Academy shall not be held liable for aesthetic dissatisfaction, colour variation, healing differences, or other outcome variations inherent to permanent makeup procedures.
Acceptance of Terms
By attending the appointment, the model confirms that they have read, understood, and accepted these terms and conditions.
Attendance at the premises and participation in a model appointment constitutes acceptance of Pigment.lab Academy’s model terms, even if a separate written consent form has not been signed in advance.
Promotional Offers
From time to time, Pigment.lab Academy may offer promotional discounts or special packages to provide added value for students. All promotional offers follow the terms below:
Payment Terms & Klarna Options
To make your training investment easier and more flexible, Pigment.lab Academy partners with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.
All Klarna payments are made directly to Klarna. (18+, subject to status. Terms apply.)
Available Klarna Payment MethodsPay in 14 Days
You can complete your training purchase today and pay the full amount within 14 days from the service availability date.
Full Klarna terms for this payment method are available on their website.
Direct Debit
With Direct Debit, Klarna will collect payment automatically on the date communicated to you by email. This may be scheduled after service activation or according to your chosen payment plan.
Pay in 3 / Pay in 30 Days
Klarna’s instalment options — Pay in 3 and Pay in 30 Days. — are available depending on your credit assessment.
During checkout, Klarna will run an address and credit check. Only payment methods you are eligible for will be shown.
How Klarna Uses Your Data
Your personal information is processed securely by Klarna in line with local data protection laws.
You can read Klarna’s full privacy notice and terms at www.klarna.com.
Further information and Klarna’s user terms you can find here.
General information on Klarna you can find here.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options or to tailor the payment options for you.
General Academy Regulations
Some Courses may require a patch test at least 48 hours prior to the Course date. This will apply especially to eye and laser treatments. The requirement for a patch test (for health and safety and compliance purposes), will be specified in the Course information provided to the Student.
The Academy regulations require all students to be well presented at all times. This means that they should be in uniform, hair should be neatly tied back and out of the face, no jewellery, all piercings removed for health & safety purposes, and fingernails cut short and to be clean. Personal hygiene standards should be adhered to.
All Students will be required to wear the appropriate uniform for their Course and for every lesson when they are in attendance at the School. Being in uniform means, that the Student is wearing the School tunic, plain black trousers (no jeans or sportswear pants), and smart closed flat black shoes (no trainers, sports shoes, or boots).
VTCT (ITEC) Skills Level 4 Certificate in Micropigmentation Student is also required to bring portfolio A4 lever arch folder, Dividers, printed case studies and printed manual.
Lockers Policy
Lockers must be kept clean and tidy at all times. Students use their padlocks for the lockers and bring all personal belongings to the school at their own risk. The School does not accept legal responsibility for any loss or damage to these items. If a student loses a key for the padlock to the locker, she/he/they will have to pay £10 towards replicating spare key. If a student leaves their belongings in a locker overnight, the school has the right to remove belongings. The Student can claim the belongings removed by the school at the school’s admin office for up to two weeks after we remove them. After this time, the school will not be responsible for the belongings.
Students are advised that jewellery, valuables, or cash must not be brought into the School as the School cannot be held responsible for the safe storage and safe keeping of property belonging to Students and cannot be held responsible for any loss.
Students must collect their certificates within twelve (12) weeks from the school’s first notification date. Portfolio folders must be collected within twelve (12) weeks from their Course completion date or within eight(8) weeks from their qualification(s) whenever later. The folders will be securely destroyed beyond this date without further notice. We cannot extend it due to the limited office space. If you or your appointed representative can’t collect the qualification and/or folder in person, you can arrange a prepaid collection service at your specifications and cost.
If you would like your VTCT certificate sent by post, please arrange a courier collection and provide us with the details (courier name, collection date, and reference number). We’ll ensure your certificate is ready and handed over to the courier at the scheduled time. Alternatively, you are very welcome to collect your certificate in person from the studio.
Students will be expected to be in attendance and ready for class before the time scheduled for the class to start. Students who arrive late in class will be marked absent in the register for that class. Classes will not be delayed for latecomers and teachers are not responsible for repeating work/Course content which may have been missed.
Latecomers may be requested to wait until a suitable break in teaching before entering a class. If a Student is late on three (3) separate occasions, that conduct will be classed as a breach of the School’s regulations and that may result in disciplinary action.
It is not the responsibility of the Academy or individual teachers to provide additional teaching hours for Students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.
The Academy will be closed on all UK public holidays. If a public holiday falls during your Course, no extra days will be added to your Course or reduction in fees given. We have accounted for these days within our teaching plan. Time off for official religious holidays, booked holidays and planned weddings, medical appointments, etc., must be discussed and agreed upon before or at the time enrolment. We recommend that all absences be avoided where possible.
Paying for and/or attending a Course fully does not guarantee a qualification, diploma, or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the School is final in all cases connected to the award of a qualification, diploma, or certificate of achievement.
The Academy does not accept liability for damage or loss to your property or a guest’s property that may happen UK Terms and Conditions December 2022 on the premises other than the liability that arises from our negligence or our failure to take reasonable care. The School does not accept liability for the injury or death of any member, child, or guest that may happen on the premises other than the liability that arises from our negligence or our failure to take reasonable care. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.
Pigment.lab Compliance Procedure
At Pigment.lab, we are fully committed to operating in accordance with all relevant laws, regulations, and best practice standards relating to health, safety, hygiene, and ethical conduct within the aesthetics and permanent makeup industry. This compliance procedure ensures our services are delivered professionally, responsibly, and safely for both clients and staff.
1. Licensing and Certification
2. Health & Safety
3. Hygiene & Infection Control
4. Data Protection & Client Confidentiality
5. Client Consent & Aftercare
7. Staff Conduct & Ethics
8. Regular Audits & Monitoring
Pigment.lab Complaints Procedure
At Pigment.lab, we are committed to providing the highest standards of service. However, we recognise that sometimes things may not go as expected. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so we can address it promptly and fairly.
1. Informal Resolution
Many issues can be resolved quickly and informally. If you are unhappy with any part of your treatment or experience, please:
2. Formal Complaint
If you feel your concern has not been resolved informally, you may submit a formal complaint in writing.
How to submit:
3. Acknowledgement
4. Investigation
5. Resolution
Depending on the outcome of the investigation, we may offer:
6. Escalation
If you are not satisfied with the outcome, you may escalate your complaint to an independent body such as:
Confidentiality:
All complaints are treated with strict confidentiality in accordance with GDPR and data protection laws.
Your feedback is important. We value every opportunity to improve our service and thank you for helping us maintain the highest professional standards.
£100 Voucher Offer — Terms & Conditions
1. Eligible Treatments
This £100 voucher can only be redeemed towards the following services:
• Hairstroke Brows with Lyubov Neycheva
• Powder Brows with Lyubov Neycheva
• Lip Blush with Yulia Gladwin
2. Artist-Specific Offer
The voucher cannot be used with any other artist, service, or treatment outside of the three listed above.
3. Appointment Booking
• All bookings must be made in advance, appointments are offered at 26 Battersea rise SW111EE location.
• Appointments are subject to availability.
• Your discount is applied at the time of booking, and your deposit will reflect the discounted total.
4. Deposit & Cancellation Policy
• A non-refundable deposit is required to secure your appointment.
• All Pigment.lab booking and cancellation policies apply.
• If you cancel or reschedule outside the allowed time frame, the deposit will be forfeited, and the voucher may no longer be valid for rebooking.
5. One Voucher Per Client
Each client may redeem one £100 voucher.
Vouchers cannot be shared, sold, combined, exchanged, or transferred.
6. No Cash Value
This voucher is not exchangeable for cash, products, or other services.
7. Not Valid for Models or Training Appointments
The voucher cannot be used for model slots, student training sessions, discounted services, or special promotions.
8. Patch Tests & Contraindications
All clients must meet treatment suitability criteria. If you fail a patch test or are not suitable for treatment, the voucher cannot be transferred to another service.
9. Expiry Date
The voucher must be redeemed within 30 days of issue (you can change this if you want a different timeframe).
10. Pigment.lab Rights
Pigment.lab reserves the right to modify or withdraw this offer at any time.
Non-Payment Policy & Procedure (For Clients & Students)
Pigment.lab operates a strict non-payment policy to protect our artists, trainers, staff, and business operations.
By booking a treatment, training course, model slot, test drive session, rental, or any other service with Pigment.lab, the client or student agrees to the following:
1. Payment Required Before Leaving the Premises
All fees for treatments, training, courses, rentals, products, and services must be paid in full before the client or student leaves the clinic or academy.
Attempting to leave without paying is considered theft of services under UK law.
2. Immediate Resolution on the Day
If a client or student expresses hesitation, refusal, or inability to pay:
3. Issuing an Invoice (Exceptional Circumstances Only)
If same-day payment cannot be completed due to an approved reason, Pigment.lab may issue an invoice.
All invoices must be paid within 24 hours of being issued.
4. Late Payment Fees
If the balance is not settled within 24 hours, the following may apply:
5. Suspension of Future Appointments or Course Access
If a balance remains unpaid, Pigment.lab reserves the right to:
6. Debt Recovery Actions
If the outstanding amount is not paid after reminders, Pigment.lab may escalate the matter to:
7. Behaviour & Safety Policy
Any aggressive, abusive, or intimidating behaviour related to non-payment will result in:
8. Agreement to Policy
By booking any treatment, course, model session, rental, or service with Pigment.lab, every client and student confirms that they:
CCTV is in operation on the premises for safety, training supervision, and dispute resolution purposes. CCTV footage may be used where necessary in relation to complaints, disputes, or legal matters.
It is essential that the Student reads and understands and acknowledges the importance of these Terms and Conditions. Failure to adhere to these Terms and Conditions will be treated as a material breach of the contract between the School and the Student. Once a course has been booked, these Terms and Conditions form part of the contract between the School and the Student and may not be changed without the express written agreement of the School’s Managing Director.
Changes to These Terms
Pigment.lab reserves the right to update or modify these Terms and Conditions at any time to reflect changes in our services, policies, or legal requirements.
Any updates will be published on this page. Where appropriate, we may also notify you via email or through our website.
Changes will take effect immediately upon publication, unless otherwise stated.
By continuing to use our services, book treatments, or enrol in training after any updates, you agree to be bound by the revised Terms and Conditions.
Copyright & Intellectual Property
All course materials, educational content, manuals, digital resources, videos, images, and any other training assets provided by Pigment.Lab (including content delivered online, in print, or during in-person training) are the sole intellectual property of Pigment.Lab.
All rights are strictly reserved.
You may not copy, reproduce, distribute, share, upload, record, publish, or adapt any Pigment.Lab materials in any form without our prior written consent. This includes, but is not limited to:
- Training manuals
- Course slides or handouts
- Treatment guides
- Video demonstrations
- Digital downloads or e-learning content
- Photographs, designs, branding, and imagery
- Any content delivered during live or online training sessions
Your enrolment grants you a personal, non-transferable licence to use the materials solely for your own learning and professional development.
This licence does not permit you to reproduce or share the content with third parties.
Pigment.Lab reserves the right to pursue legal remedies if any of our content is used, distributed, or disclosed without consent.
Training Delivery Methods
1. In-Person Training
- Delivered physically at our studio in small, fixed groups.
- Accreditation is only granted after completion of all course components, subject to satisfactory assessment inline with the training courses requirements.
- Self-directed learning through our e-learning platform.
- Accreditation may be automatically fulfilled upon course completion, subject to the assessment criteria of the online training course.
Fees and Payments
A non-refundable deposit is required to secure your course date and training place.
ForCPD courses, the deposit is £250.
For VTCT courses, the deposit is £500, which includes the awarding body registration fee. Pigment.lab Academy is required to register all VTCT students with the relevant awarding organisation during onboarding, and this fee is paid externally on your behalf.
All deposits and registration fees are strictly non-refundable and non-transferable under any circumstances.
Deposits are used solely to reserve your place on the course.
Full payment or confirmed finance arrangements must be completed prior to your course start date as follows:
- CPD courses: no later than 7 days before the start date
- VTCT courses: no later than 14 days before the start date (strict deadline due to awarding body requirements)
All course fees become non-refundable after these deadlines, as training spaces, models, materials, and tutor time will have been allocated.
Course materials, kits, and manuals will only be ordered and provided once full payment has been received.
Any amendments to your booking made within 14 days of your course start date will incur a £250 fee per change.
Pigment.lab Academy – Cancellations & Refunds
1. Cancellation by Students
Please note that all courses are non-refundable once enrolment has been confirmed.
2. Failure to Attend
If a student does not attend their scheduled training or does not complete their course, the booking will be cancelled.
All fees paid will be retained and are non-refundable.
3. Late Notice Amendments & Cancellation Fees
Any changes requested within 14 days of the training date will incur a £250 Late Notice Amendment Fee to keep your training space active.
If this fee is not paid, the training will be cancelled and all paid fees will be retained.
4. Cancellation by Pigment.lab Academy
We always aim to run training as scheduled.
However, in rare cases where we need to cancel, reschedule, or adjust a session, we will give at least 14 days notice whenever possible.
Pigment.lab is not responsible for any additional student costs related to schedule changes (travel, accommodation, etc.).
5. Promotional Bundles
Discounted or promotional bundles are non-refundable once any part of the bundle has been accessed, started, or completed.
6. Reassessment Fee
If a student misses their pre-agreed assessment exam date, a £250 reassessment fee will be required to book a new slot.
This fee covers assessor time, administration, and resource allocation. Missing an assessment without notice may also delay certification.
To avoid extra charges, please give us at least 14 days notice if you need to reschedule.
We understand life can happen — in genuine medical or emergency situations, we may make an exception if valid documentation is provided.
By booking an assessment, you agree to these conditions.
7. Failed to Attend Exam Fee
If a student does not attend their pre-agreed theory exam, a £250 rescheduling fee will apply.
This allows us to fairly manage exam resources and administration.
To avoid this charge, students must provide a minimum of 14 days notice if they need to move their exam.
Exceptions may be made for medical emergencies with supporting proof.
By booking your course, you accept these terms.
8. Non-Attendance & Rescheduling Limits
If a student does not attend their scheduled training day without notifying us, the booking becomes non-refundable.
Rescheduling is allowed once, free of charge, as long as:
- You give at least 14 days’ notice
- We have availability for your new date
Any new training date must be booked within 12 months of the original course date.
Learners who do not attend or reschedule within this 12 months period will be withdrawn from the program and all course fees will be forfeited.
9. Maximum Time Allowed to Complete Your Training
All students must complete their training and assessments within 12 months of their original enrolment date.
If more time is needed, an extension may be granted at our discretion and must be agreed in writing.
If a student does not complete their course within the 12-month timeframe, and no extension has been approved, they will be withdrawn from the programme and all course fees will be forfeited.
Learner Breaks / Extensions
Breaks may be approved in genuine circumstances and will always include a clear return-to-study date.
During any approved break, students must:
- Maintain regular communication with Pigment.lab Academy
- Return on the agreed date and follow the set timeline
- Withdraw the learner from the course
- Retain all fees already paid
10. Accessing Online Content
The moment a student accesses any online content — videos, manuals, learning materials, assessments, or pre-study resources — the course is considered activated, and from that point, fees become strictly non-refundable.
Switching Courses / Transfers
Students may request to switch to a different course; however, approval is entirely at our discretion.
Additional admin or rescheduling fees may apply.
Transfers must be completed within 6 months of the original enrolment date and depend on availability.
11. Documentation & ID Requirements
Students are responsible for submitting all required documents — including ID, previous qualifications, case studies, patch tests, or any other requested paperwork — by the deadlines provided.
If required documents or case studies are not submitted within the agreed timeframe, the student may be removed from the programme, and no refunds will be issued.
12. Removal From Programme – Professional Conduct
To maintain a safe and respectful learning environment, Pigment.lab Academy reserves the right to withdraw a student without refund if they:
- Attend under the influence of alcohol or drugs
- Pose a risk to clients, staff, or themselves
- Behave in a disrespectful, disruptive, or unprofessional manner towards staff or other students, including (but not limited to) rude, abusive, aggressive, threatening, intimidating, or inappropriate language or behaviour. This includes verbal, non-verbal, or written communication (including messages and social media), as well as any form of harassment, discrimination, bullying, or misconduct. Any actions that create an uncomfortable, unsafe, or hostile environment, interfere with the learning experience, or undermine the reputation of Pigment.lab Academy will not be tolerated. This also includes refusal to follow tutor instructions, repeated lateness or disruption, use of offensive language, inappropriate use of mobile phones during training, or any behaviour deemed unprofessional within a clinical or educational setting.
13. No Refunds After Accessing Course or Materials
Refunds cannot be offered once any of the following has occurred:
- The student has attended any part of the training
- Protected course materials have been accessed
- Manuals, starter kits, or online study resources have been received
14. Price Changes
Course prices may change at any time.
If a student requests to reschedule to a later date and the updated course price is higher, they may be required to pay the price difference.
15. Exceptional Circumstances
In rare situations where a student requests an exception to our policies, Pigment.lab may consider this at our sole discretion.
Valid supporting evidence (such as medical documentation) must be provided for any exception to be reviewed.
Amendments to Training
Pigment.lab Academy may occasionally need to cancel, adjust, or reschedule onsite training sessions.
Where possible, we will provide students with a minimum of 14 days notice.
In unforeseen or urgent circumstances, shorter notice may be necessary — however, we will always explore all alternative options before doing so.
Pigment.lab Academy cannot accept responsibility for any additional costs incurred by students due to schedule changes, travel, accommodation, or any other related expenses.
Certificates
Once your CPD training is successfully completed, you will receive your accredited certificate within 3 working days.
Certificates are issued digitally in PDF format and will be emailed directly to the email address registered on your student account.
All online course purchases include an accredited e-certificate upon successful completion.
If you would like a printed hard-copy certificate in addition to your digital one, this can be purchased for £9.99.
To request a printed certificate, simply email us at hello@pigmentlab.co.uk.
Models for Assessment
All Students will be required to practice on other students unless models are required for the practical assessment which will then be the responsibility of the Student to bring along but will be specified by the School.
For practical assessments, each student is responsible for arranging their own model.
While we may occasionally have a model list available, we cannot guarantee model availability for every assessment.
Your model can be a friend or family member, and their treatment will be complimentary.
Securing your model in advance ensures your assessment runs smoothly and on schedule.
Course Kits
Some of our courses include a starter kit, while others offer it as an optional paid add-on.
Each course page clearly states whether a kit is included.
Name Change on Certificates
We can update the name on your certificate up until your course has been completed and your certificate has been issued.
Once the certificate is finalised, name changes cannot be made.
International Students
Training and licensing requirements differ from country to country.
It is the responsibility of each student to confirm the regulations, insurance criteria, and professional standards needed to practice in their own country.
Pigment.lab Academy cannot be held liable for any regional requirements, licensing restrictions, or insurance limitations outside the UK.
Insurance
Once qualified, students are required to obtain their own professional insurance before performing treatments on clients.
Pigment.lab Academy can recommend reputable insurance providers; however, we cannot be held responsible if a student is unable to obtain insurance for any reason.
Online Training – Terms & Conditions
All fees for online-only courses — including course costs and administrative fees — become strictly non-refundableonce the online training has been purchased or accessed in any way.
This includes:
- accessing course videos
- downloading manuals
- opening online modules
- logging into the online training platform
Training Packages – Amendments
Training packages may include multiple courses. From the date of purchase, students have 12 months to complete all courses included in their package.
Non-Compliance & Additional Fees
To maintain a professional and hygienic training environment, students must attend in the correct uniform.
If a student arrives without appropriate attire, they may be refused entry and asked to return once dressed correctly.
If the student is unable to return the same day, their session may be rescheduled and will incur a £250 administration fee.
Pigment.lab Academy reserves the right to refuse entry for any uniform or hygiene non-compliance to uphold the standards expected in a clinical and training setting.
By enrolling, students confirm they understand and agree to these requirements.
Model Information
Pigment.lab occasionally offers discounted model treatments to support training days and provide students with essential hands-on experience.
Model Appointment / Student Work Disclaimer
Model bookings are accepted under the following conditions:
Treatments may be performed by a student under full tutor supervision, or by a tutor, depending on the needs of the training session.
Model bookings are not guaranteed. Availability depends on training schedules and student requirements.
All model bookings are provisional until confirmed by a member of the Pigment.lab team.
Appointment dates and times may need to change to align with training needs.
We will always aim to provide notice where possible.
Pigment.lab Academy reserves the right to cancel or amend model bookings where required for training, operational, or safety reasons.
By booking a model appointment at Pigment.lab, you agree and understand that model fees are non-refundable, unless the session is cancelled by Pigment.lab Academy.
If a model does not attend their scheduled appointment, the booking will be cancelled and all fees paid will be forfeited.
All models must be 18 years of age or older to participate in model treatments.
All models must consent to Pigment.lab Academy capturing photos, videos, and digital media during their treatment. This content may be used for training, educational, advertising, and marketing purposes across digital and printed platforms, including social media and websites.
Pigment.lab Academy will handle all media and personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
CCTV is in operation on the premises for safety, training supervision, and dispute resolution purposes. CCTV footage may be used where necessary in relation to complaints, disputes, or legal matters.
Training needs always take priority when scheduling model appointments.
Results are not guaranteed and may differ from full-price treatments performed by a qualified permanent makeup artist.
Minor asymmetry, colour variation, incomplete pigment retention, or other imperfections are not considered a fault.
The model voluntarily accepts to undergo this procedure, knowing that it is part of a training process.
The procedure may require additional correction or enhancement by a qualified professional at the model’s own discretion and cost.
The model accepts that permanent makeup is an artistic procedure, not an exact science, and results may vary depending on individual skin type, healing process, lifestyle, and aftercare.
Personal Belongings
Clients, students, and models are responsible for the safety of their personal belongings while on the premises.
Pigment.lab Academy provides lockers where available for the temporary storage of personal items. Any items placed outside designated storage areas are left at the owner's own risk.
Pigment.lab Academy accepts no responsibility for loss, theft, or damage to personal belongings brought onto the premises, including but not limited to bags, phones, jewellery, cash, or clothing.
Clients, students, and models are advised not to bring valuables to their appointment or training session.
Risks and Complications
The model acknowledges that complications are possible, particularly if pre- or post-care instructions are not followed. Possible risks include, but are not limited to:
- Redness, swelling, tenderness, or bruising
- Allergic reactions
- Uneven pigment retention, colour fading, or blurring
- Scarring or infection
- Cold sore outbreak (for lip procedures)
- Pigment migration
- Dissatisfaction with shape, colour, or overall result
The model understands that results vary and no guarantee is made regarding the final healed appearance.
The initial session includes only the first treatment. A follow-up or touch-up session is a separate procedure and must be booked and paid for independently.
Touch-ups or corrections are not included in the initial treatment unless explicitly agreed in writing.
Healed results appear softer and lighter, typically 30–40 days after the procedure.
A minimum downtime of two (2) weeks is required post-treatment. During this period, the model agrees to avoid cosmetic treatments, active skincare, excessive exercise, saunas, sun exposure, or any activity that may interfere with proper healing.
Pigment.lab and its trainers will exercise reasonable care, hygiene standards, and professional supervision during the treatment.
However, variations in aesthetic outcome, pigment retention, or healed results are not considered a breach of duty of care.
Pigment.lab Academy shall not be held liable for aesthetic dissatisfaction, colour variation, healing differences, or other outcome variations inherent to permanent makeup procedures.
Acceptance of Terms
By attending the appointment, the model confirms that they have read, understood, and accepted these terms and conditions.
Attendance at the premises and participation in a model appointment constitutes acceptance of Pigment.lab Academy’s model terms, even if a separate written consent form has not been signed in advance.
Promotional Offers
From time to time, Pigment.lab Academy may offer promotional discounts or special packages to provide added value for students. All promotional offers follow the terms below:
- Discount codes cannot be applied to courses already on sale or advertised at a promotional price.
- Discount codes are not valid for use on course bundles or multi-course training packages.
- Discount codes can only be applied to full-price standalone courses.
Payment Terms & Klarna Options
To make your training investment easier and more flexible, Pigment.lab Academy partners with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.
All Klarna payments are made directly to Klarna. (18+, subject to status. Terms apply.)
Available Klarna Payment MethodsPay in 14 Days
You can complete your training purchase today and pay the full amount within 14 days from the service availability date.
Full Klarna terms for this payment method are available on their website.
Direct Debit
With Direct Debit, Klarna will collect payment automatically on the date communicated to you by email. This may be scheduled after service activation or according to your chosen payment plan.
Pay in 3 / Pay in 30 Days
Klarna’s instalment options — Pay in 3 and Pay in 30 Days. — are available depending on your credit assessment.
During checkout, Klarna will run an address and credit check. Only payment methods you are eligible for will be shown.
How Klarna Uses Your Data
Your personal information is processed securely by Klarna in line with local data protection laws.
You can read Klarna’s full privacy notice and terms at www.klarna.com.
Further information and Klarna’s user terms you can find here.
General information on Klarna you can find here.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options or to tailor the payment options for you.
General Academy Regulations
Some Courses may require a patch test at least 48 hours prior to the Course date. This will apply especially to eye and laser treatments. The requirement for a patch test (for health and safety and compliance purposes), will be specified in the Course information provided to the Student.
The Academy regulations require all students to be well presented at all times. This means that they should be in uniform, hair should be neatly tied back and out of the face, no jewellery, all piercings removed for health & safety purposes, and fingernails cut short and to be clean. Personal hygiene standards should be adhered to.
All Students will be required to wear the appropriate uniform for their Course and for every lesson when they are in attendance at the School. Being in uniform means, that the Student is wearing the School tunic, plain black trousers (no jeans or sportswear pants), and smart closed flat black shoes (no trainers, sports shoes, or boots).
VTCT (ITEC) Skills Level 4 Certificate in Micropigmentation Student is also required to bring portfolio A4 lever arch folder, Dividers, printed case studies and printed manual.
Lockers Policy
Lockers must be kept clean and tidy at all times. Students use their padlocks for the lockers and bring all personal belongings to the school at their own risk. The School does not accept legal responsibility for any loss or damage to these items. If a student loses a key for the padlock to the locker, she/he/they will have to pay £10 towards replicating spare key. If a student leaves their belongings in a locker overnight, the school has the right to remove belongings. The Student can claim the belongings removed by the school at the school’s admin office for up to two weeks after we remove them. After this time, the school will not be responsible for the belongings.
Students are advised that jewellery, valuables, or cash must not be brought into the School as the School cannot be held responsible for the safe storage and safe keeping of property belonging to Students and cannot be held responsible for any loss.
Students must collect their certificates within twelve (12) weeks from the school’s first notification date. Portfolio folders must be collected within twelve (12) weeks from their Course completion date or within eight(8) weeks from their qualification(s) whenever later. The folders will be securely destroyed beyond this date without further notice. We cannot extend it due to the limited office space. If you or your appointed representative can’t collect the qualification and/or folder in person, you can arrange a prepaid collection service at your specifications and cost.
If you would like your VTCT certificate sent by post, please arrange a courier collection and provide us with the details (courier name, collection date, and reference number). We’ll ensure your certificate is ready and handed over to the courier at the scheduled time. Alternatively, you are very welcome to collect your certificate in person from the studio.
Students will be expected to be in attendance and ready for class before the time scheduled for the class to start. Students who arrive late in class will be marked absent in the register for that class. Classes will not be delayed for latecomers and teachers are not responsible for repeating work/Course content which may have been missed.
Latecomers may be requested to wait until a suitable break in teaching before entering a class. If a Student is late on three (3) separate occasions, that conduct will be classed as a breach of the School’s regulations and that may result in disciplinary action.
It is not the responsibility of the Academy or individual teachers to provide additional teaching hours for Students to ‘catch up’ on education missed due to lateness or absenteeism for whatever reason.
The Academy will be closed on all UK public holidays. If a public holiday falls during your Course, no extra days will be added to your Course or reduction in fees given. We have accounted for these days within our teaching plan. Time off for official religious holidays, booked holidays and planned weddings, medical appointments, etc., must be discussed and agreed upon before or at the time enrolment. We recommend that all absences be avoided where possible.
Paying for and/or attending a Course fully does not guarantee a qualification, diploma, or certificate of achievement. Awards of achievement are gained by the successful fulfilment of the criteria set out by the various awarding bodies. The decision of the School is final in all cases connected to the award of a qualification, diploma, or certificate of achievement.
The Academy does not accept liability for damage or loss to your property or a guest’s property that may happen UK Terms and Conditions December 2022 on the premises other than the liability that arises from our negligence or our failure to take reasonable care. The School does not accept liability for the injury or death of any member, child, or guest that may happen on the premises other than the liability that arises from our negligence or our failure to take reasonable care. Nothing in these terms and conditions is meant to limit any rights you might have as a consumer.
Pigment.lab Compliance Procedure
At Pigment.lab, we are fully committed to operating in accordance with all relevant laws, regulations, and best practice standards relating to health, safety, hygiene, and ethical conduct within the aesthetics and permanent makeup industry. This compliance procedure ensures our services are delivered professionally, responsibly, and safely for both clients and staff.
1. Licensing and Certification
- Pigment.lab operates under full local authority licensing.
- All staff and practitioners hold relevant qualifications, certifications, and insurance for the treatments they provide.
- Our training academy is accredited by recognised industry bodies and follows all educational compliance standards.
2. Health & Safety
- Regular risk assessments are conducted and documented for all premises and procedures.
- Fire safety procedures, first aid kits, and emergency exits are maintained and checked monthly.
- All staff are trained in emergency response and basic first aid.
3. Hygiene & Infection Control
- All equipment used is either disposable or sterilised using CE-marked sterilisation systems.
- Treatment rooms are cleaned and disinfected before and after every procedure.
- Personal protective equipment (PPE) including gloves, masks, and aprons are used in all clinical settings.
- Waste, including sharps and contaminated materials, is disposed of via licensed clinical waste contractors.
4. Data Protection & Client Confidentiality
- All client records are stored securely, in line with GDPR (General Data Protection Regulation).
- Consultations, consent forms, and before/after photos are managed confidentially and never shared without explicit written consent.
5. Client Consent & Aftercare
- A detailed consultation is carried out prior to all treatments.
- Informed consent forms must be completed and signed before any procedure.
- Clients are provided with thorough verbal and written aftercare instructions.
- We follow up with all clients post-treatment to ensure their safety and satisfaction.
- Any accidents, injuries, or adverse reactions are logged in the incident book and reviewed immediately.
- Relevant authorities are informed in accordance with RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations), if necessary.
7. Staff Conduct & Ethics
- All team members must adhere to a professional Code of Conduct.
- Discrimination, harassment, or unethical behavior is not tolerated.
- Continuous training is provided to keep staff updated on compliance, safety, and treatment protocols.
8. Regular Audits & Monitoring
- Compliance checks are carried out quarterly by management.
- Feedback from clients and staff is used to identify and address potential compliance gaps.
- All procedures and protocols are reviewed and updated annually or sooner if legislation changes.
Pigment.lab Complaints Procedure
At Pigment.lab, we are committed to providing the highest standards of service. However, we recognise that sometimes things may not go as expected. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so we can address it promptly and fairly.
1. Informal Resolution
Many issues can be resolved quickly and informally. If you are unhappy with any part of your treatment or experience, please:
- Speak directly with your practitioner or a member of the team at the time of your visit.
- Most concerns can be addressed on the spot and resolved immediately.
2. Formal Complaint
If you feel your concern has not been resolved informally, you may submit a formal complaint in writing.
How to submit:
- By email: hello@pigmentlab.co.uk
- By post: Pigment.lab, 26 Battersea Rise, Clapham Junction, London SW11 1EE
- Please include:
- Your full name and contact details
- The date of the treatment
- Name of the practitioner (if known)
- A clear description of the issue
- Any supporting evidence (photos, receipts, etc.)
3. Acknowledgement
- We will acknowledge receipt of your complaint within 3 working days.
- We will provide the name of the person handling your complaint.
4. Investigation
- Your complaint will be thoroughly reviewed by management.
- We may contact you for further details or to arrange a follow-up meeting or call.
- The investigation will be completed within 14 working days, and you will be informed of the outcome in writing.
5. Resolution
Depending on the outcome of the investigation, we may offer:
- An explanation and/or apology
- Corrective action (e.g. repeat procedure, remedial treatment)
- Refund or partial reimbursement where appropriate
6. Escalation
If you are not satisfied with the outcome, you may escalate your complaint to an independent body such as:
- Local Trading Standards Authority
- Local Council Environmental Health / Licensing Team
Confidentiality:
All complaints are treated with strict confidentiality in accordance with GDPR and data protection laws.
Your feedback is important. We value every opportunity to improve our service and thank you for helping us maintain the highest professional standards.
£100 Voucher Offer — Terms & Conditions
1. Eligible Treatments
This £100 voucher can only be redeemed towards the following services:
• Hairstroke Brows with Lyubov Neycheva
• Powder Brows with Lyubov Neycheva
• Lip Blush with Yulia Gladwin
2. Artist-Specific Offer
The voucher cannot be used with any other artist, service, or treatment outside of the three listed above.
3. Appointment Booking
• All bookings must be made in advance, appointments are offered at 26 Battersea rise SW111EE location.
• Appointments are subject to availability.
• Your discount is applied at the time of booking, and your deposit will reflect the discounted total.
4. Deposit & Cancellation Policy
• A non-refundable deposit is required to secure your appointment.
• All Pigment.lab booking and cancellation policies apply.
• If you cancel or reschedule outside the allowed time frame, the deposit will be forfeited, and the voucher may no longer be valid for rebooking.
5. One Voucher Per Client
Each client may redeem one £100 voucher.
Vouchers cannot be shared, sold, combined, exchanged, or transferred.
6. No Cash Value
This voucher is not exchangeable for cash, products, or other services.
7. Not Valid for Models or Training Appointments
The voucher cannot be used for model slots, student training sessions, discounted services, or special promotions.
8. Patch Tests & Contraindications
All clients must meet treatment suitability criteria. If you fail a patch test or are not suitable for treatment, the voucher cannot be transferred to another service.
9. Expiry Date
The voucher must be redeemed within 30 days of issue (you can change this if you want a different timeframe).
10. Pigment.lab Rights
Pigment.lab reserves the right to modify or withdraw this offer at any time.
Non-Payment Policy & Procedure (For Clients & Students)
Pigment.lab operates a strict non-payment policy to protect our artists, trainers, staff, and business operations.
By booking a treatment, training course, model slot, test drive session, rental, or any other service with Pigment.lab, the client or student agrees to the following:
1. Payment Required Before Leaving the Premises
All fees for treatments, training, courses, rentals, products, and services must be paid in full before the client or student leaves the clinic or academy.
Attempting to leave without paying is considered theft of services under UK law.
2. Immediate Resolution on the Day
If a client or student expresses hesitation, refusal, or inability to pay:
- The service or training will be paused immediately, and
- A member of staff will clearly explain the outstanding balance and available payment methods
- An opportunity to resolve the matter must be taken on the same day.
3. Issuing an Invoice (Exceptional Circumstances Only)
If same-day payment cannot be completed due to an approved reason, Pigment.lab may issue an invoice.
All invoices must be paid within 24 hours of being issued.
4. Late Payment Fees
If the balance is not settled within 24 hours, the following may apply:
- A £25 late payment fee
- Statutory interest in accordance with the Late Payment of Commercial Debts Act
- This applies to both clients and students.
5. Suspension of Future Appointments or Course Access
If a balance remains unpaid, Pigment.lab reserves the right to:
- Cancel all upcoming treatments
- Suspend access to courses or training
- Refuse further bookings
- Withhold certificates or assessments
- Deny entry to the premises until the balance is cleared
6. Debt Recovery Actions
If the outstanding amount is not paid after reminders, Pigment.lab may escalate the matter to:
- A professional debt recovery agency
- Small Claims Court proceedings
- All administrative, legal, and recovery costs may be added to the outstanding amount.
- This applies equally to clients and students.
7. Behaviour & Safety Policy
Any aggressive, abusive, or intimidating behaviour related to non-payment will result in:
- Immediate termination of treatment or training
- Removal from the premises
- Permanent refusal of future service
- CCTV footage may be used as evidence in any dispute or legal claim.
8. Agreement to Policy
By booking any treatment, course, model session, rental, or service with Pigment.lab, every client and student confirms that they:
- Understand and accept this Non-Payment Policy
- Agree that all balances must be paid in full and on time
- Acknowledge that non-payment may result in legal action
CCTV is in operation on the premises for safety, training supervision, and dispute resolution purposes. CCTV footage may be used where necessary in relation to complaints, disputes, or legal matters.
